Muff's Modules & More

oneano · Posted: Sat May 15, 2010 4:47 pm Post subject: I need help with my MOTU 828 mkii

I have had my 828 mkii USB for a few months now and have never gotten it to work properly. Is it a difficult device to learn? Am I missing something? Can anyone offer some help?

I can get the unit to act as a mixer, but I cannot get it to interface with the PC

sandyb · Posted: Sat May 15, 2010 4:54 pm Post subject:

oneano

i've moved this to general gear - you'll probably get more answers there as it's more of a general question than volta specific.

have you made sure you've got the latest drivers for the 828mkii and that there aren't any known issues with it and your computer operating system?
a quick search on google should reveal if there are any.

oneano · Posted: Sat May 15, 2010 4:59 pm Post subject:

I have done a lot of searching. The only thing that I have found is an IRQ conflict with USB devices, I think that I have fixed that.

I also want to mention that I have tried 3 computers, Vista, XP and OSX

sandyb · Posted: Sat May 15, 2010 5:07 pm Post subject:

ok. some more questions. apologies if you've tried/thought of these things already.

what recording software are you using?
have you configured it to use the appropriate driver(s) for the 828?

sandy

oneano · Posted: Sat May 15, 2010 5:15 pm Post subject:

Yes, appropriate drivers and I havent tried recording at all. I am still trying to pass audio through the device.

emergencyofstate · Posted: Sat May 15, 2010 9:15 pm Post subject:

Few questions. You say it's an 828 mkII. I'm fairly positive those are firewire only. Do you have one of the newer mkIII models that has USB 2.0 and firewire?

If it works as a mixer. That's good. When powered up and plugged into the computer the 'MOTU Audio Setup' application should launch automatically if you computer is seeing the unit properly. After that, it's just a matter of telling whatever DAW or your computer to use that particular device.

If MOTU Audio Setup doesn't launch, I would go to MOTU's site and download the most recent installation/drivers package AND make sure you have the laeste firmware update.

oneano · Posted: Sat May 15, 2010 10:07 pm Post subject:

No, there is a USB version. It took me forever to find one, they are either rare or no one lets go of them.

http://www.sweetwater.com/store/detail/828MkIIusb/

It works as a mixer, I have the dirvers installed and the mixing application installed. The unit is fairly complex, my guess is that is where I am getting lost. 4 busses, 8 ins, 8 outs, even when I have the drivers installed, I have a choice of WDM and ASIO each with several configurations.

I am certain that I have checked the firmware, but I will be sure to look it up again tomorrow.

deastman · Posted: Sat May 15, 2010 11:04 pm Post subject:

I have the firewire version, so I don't know if I can help with your specific version, but where exactly do you run into trouble?

sandyb · Posted: Sun May 16, 2010 2:42 am Post subject:

if you're not running it through a DAW of some sort i presume you've told your computer that you want to use the 828 as the sound output? i'm not familiar with the software that comes with the unit so am unaware what settings it does/doesn't allow you to make there.

i can't help on the PC side but if you can use OSX again try going into audio/midi setup (applications/utilities) and choose the 828 as the default output. also go into sounds in system preferences and set it to default output there too. play a cd in itunes etc and see if you're getting sound out of it then.

Luka · Posted: Sun May 16, 2010 3:11 am Post subject:

in osx can you see it in your system preferences - sound options?

should look like this but swap ultralight for 828

Luka · Posted: Sun May 16, 2010 3:12 am Post subject:

also did you try a few different usb cables

Umcorps · Posted: Sun May 16, 2010 4:51 am Post subject:

Have you tried resetting the device? Solves a lot of problems for me from time to time.

(Clipped from the Motu support pages)

Disconnect the firewire cable from the 828mkII
Press the Setup knob
Turn the Setup knob all the way to the right
Press the Select knob
Press the Value knob
Power off the interface and plug the firewire cable back in
Power the interface back on.

(Yeah, I know this is for the firewire one but the procedure is the same for the USB flavour)

toothless_wonder

oneano · Posted: Mon May 17, 2010 3:14 pm Post subject:

Yes, I have tried multiple USB cables.

Yes, I have reset the device.

I have a list about about 8 options for outputs in Bidule, I have tried to run a simple synth to the output.

I have also attempted to play MP3s on itunes

WinXP is the dedicated machine for the unit.

I will assemble some screen shots later tonight.

Also...When I try to use the Cuemix software and use any of the slides to adjust the channels, they sliders snap back to zero. Something that suggests that I have something set up wrong.

qu.one · Posted: Mon May 17, 2010 3:20 pm Post subject:

sounds to me like you have a busted one. my 828mk2 firewire worked flawlessly for years - standalone or connected to a computer.

oneano · Posted: Mon May 17, 2010 3:27 pm Post subject:

I can get it to work stand alone, I just dont know how to get audio to pass through it.

qu.one · Posted: Mon May 17, 2010 3:36 pm Post subject:

by saying it works standalone, im assuming it fully works - meaning, you hear audio. have you setup you mixer settings? what outs the main/headphone outs are assigned to, etc...? you can do all that w/out a computer.

oneano · Posted: Mon May 17, 2010 4:00 pm Post subject:

Yes, I hear audio passthrough it, I can connect the inputs and it passes to the headphone output.

I think that my confusion comes from all of the ins and outs and the 4 busses.

Its a mind boggling number of channels to deal with on such a small LCD

And with no online manual (that I can find) I have had a heck of a time with it.

qu.one · Posted: Mon May 17, 2010 4:04 pm Post subject:

MOTU makes you purchase manuals I believe. Try registering and see if you can DL an mk3 manual. You could always ask Stretta on here for advice with MOTU gear — hopefully he won't mind I did that...

the device overall is not that complicated once you wrap your head around it. you realize the knobs also double as push buttons...? and help you navigate the menu(s)...

1nput0utput · Posted: Tue May 18, 2010 11:14 am Post subject: