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I need help with my MOTU 828 mkii |
oneano
Learning to Wiggle
Joined: 07 Dec 2009
Last Visit: 10 Apr 2013
Posts: 41
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 Posted: Tue May 18, 2010 1:47 pm Post subject: |
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Not having USB 2.0 is what I thought, but I have looked at the system specs, and looked it up inside the unit and I have USB 2.0
Cuemix acts strange and sometimes it simply will not open, it will tell me that audio is in use or something like that.
Once I can finally get cuemix to open, I can adjust the sample rates without a problem. |
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1nput0utput
Common Wiggler
Joined: 14 Apr 2009
Last Visit: 04 Dec 2012
Posts: 209
Location: USA
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| Posted: Wed May 19, 2010 11:46 am Post subject: |
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| oneano wrote: | | Cuemix acts strange and sometimes it simply will not open, it will tell me that audio is in use or something like that. |
CueMix FX will always open, even if another program is using the interface. MOTU Audio Console will not open if another program has control of the interface.
| oneano wrote: | | Once I can finally get cuemix to open, I can adjust the sample rates without a problem. |
The sample rate can not be changed in CueMix FX. It can be changed in MOTU Audio Console.
Are you sure that the clock source is set appropriately?
| 1nput0utput wrote: | | This can happen if the interface is not synchronized to the selected clock source. The front panel sample rate indicator will blink when this happens. What is the clock source set to in the MOTU Audio Console program? If there are no devices connected to the interface's digital audio inputs or to the word clock input, then the clock source should be set to internal. |
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oneano
Learning to Wiggle
Joined: 07 Dec 2009
Last Visit: 10 Apr 2013
Posts: 41
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| Posted: Wed May 19, 2010 12:06 pm Post subject: |
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After working with the unit yesterday for about an hour, I did get it to work, but not without problems, it has some horrible digital distortion. I adjusted the latency and all parameters that I could come up with.
I just dont understand why I am having so many problems, this should be such a simple thing. |
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MicroFi
Wiggling with Experience
Joined: 08 May 2009
Last Visit: 21 May 2013
Posts: 407
Location: Belgium
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| Posted: Wed May 19, 2010 12:29 pm Post subject: |
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| oneano wrote: | After working with the unit yesterday for about an hour, I did get it to work, but not without problems, it has some horrible digital distortion. I adjusted the latency and all parameters that I could come up with.
I just dont understand why I am having so many problems, this should be such a simple thing. |
I had exactly the same problem with mine.
After almost a month of frustration and going through all my settings, reinstalling drivers, resetting the Motu mkII etc etc, it turned out to be ... the USB cable!
Have you already tried with another USB cable? |
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oneano
Learning to Wiggle
Joined: 07 Dec 2009
Last Visit: 10 Apr 2013
Posts: 41
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| Posted: Wed May 19, 2010 1:04 pm Post subject: |
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Yea, I have tried two cables so far. One came with the unit (I got it used) the other is brand new.
This is a silly question, but Im drawing straws at this point, is there a special USB2 cable? Or Something that Isnt backwards compatible that I am missing? |
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MicroFi
Wiggling with Experience
Joined: 08 May 2009
Last Visit: 21 May 2013
Posts: 407
Location: Belgium
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| Posted: Wed May 19, 2010 1:24 pm Post subject: |
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There's no such thing as a "USB2-cable".
Cables used on a USB/USB2-connection are exactly the same.
About this:
| oneano wrote: | | Cuemix acts strange and sometimes it simply will not open, it will tell me that audio is in use or something like that. |
Does it say "Audio in use" or does it say "Core Audio in use"? |
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1nput0utput
Common Wiggler
Joined: 14 Apr 2009
Last Visit: 04 Dec 2012
Posts: 209
Location: USA
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| Posted: Wed May 19, 2010 2:47 pm Post subject: |
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| MicroFi wrote: | About this:
| oneano wrote: | | Cuemix acts strange and sometimes it simply will not open, it will tell me that audio is in use or something like that. |
Does it say "Audio in use" or does it say "Core Audio in use"? |
There is no Core Audio in Windows. That is a feature of Mac OS X. The message that oneano is referring to appears when a program is using the MOTU FireWire WDM or ASIO driver and the user tries to open the MOTU Audio Console program. This is not allowed because changing parameters in MOTU Audio Console (such as sample rate or buffer size) could cause client programs (such as Cubase or Sonar) to behave unexpectedly.
| oneano wrote: | | After working with the unit yesterday for about an hour, I did get it to work, but not without problems, it has some horrible digital distortion. I adjusted the latency and all parameters that I could come up with. |
Which version of the driver is installed? The version number is displayed in the General tab in MOTU Audio Console. I recall there being a playback distortion problem with some older version of the driver, but MOTU must have fixed it because I don't have that problem with the current driver version.
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| Charles Bukowski wrote: | | The difference between life and art is art is more bearable. |
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MicroFi
Wiggling with Experience
Joined: 08 May 2009
Last Visit: 21 May 2013
Posts: 407
Location: Belgium
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| Posted: Thu May 20, 2010 12:56 am Post subject: |
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| 1nput0utput wrote: | | There is no Core Audio in Windows. That is a feature of Mac OS X. |
You're absolutely right.
I should learn to read more than just the first and the last post in threads  |
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oneano
Learning to Wiggle
Joined: 07 Dec 2009
Last Visit: 10 Apr 2013
Posts: 41
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| Posted: Tue May 25, 2010 1:01 pm Post subject: |
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After a lot of trial and error, I was out of ideas. Being purchased used, I wasnt sure if MOTU would allow me to register the device, so finally I was able to send them the proof of purchase that they required for registration.
I submitted a service ticket and they asked me to install the latest version of the driver....
It worked!!!
I haven't updated the driver since I purchased the unit in January/2010 so I assumed that since the unit was several years old when I purchased it, that the drivers then were likely to be the most up to date.
So the lesson learned, always check with the manufacturer and triple check the drivers
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sandyb
reap what you sow
Joined: 22 Oct 2007
Last Visit: 23 May 2013
Posts: 5059
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| Posted: Tue May 25, 2010 3:14 pm Post subject: |
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| oneano wrote: | After a lot of trial and error, I was out of ideas. Being purchased used, I wasnt sure if MOTU would allow me to register the device, so finally I was able to send them the proof of purchase that they required for registration.
I submitted a service ticket and they asked me to install the latest version of the driver....
It worked!!!
I haven't updated the driver since I purchased the unit in January/2010 so I assumed that since the unit was several years old when I purchased it, that the drivers then were likely to be the most up to date.
So the lesson learned, always check with the manufacturer and triple check the drivers
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ha!
nice to now i'm right now and then - it doesn't happen often 
glad you got it working 
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