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AH has been really uncommunicative--what gives? |
breadman Learning to Wiggle
Joined: 18 Jun 2012 Last Visit: 03 Apr 2013 Posts: 27 Location: New York
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Posted: Thu Aug 16, 2012 10:18 pm Post subject: AH has been really uncommunicative--what gives? |
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| I ordered some stuff from them way back when they were doing the 10% sale, then after about two weeks of not receiving anything, I emailed Shawn and he said they were behind but he would contact me when they were ready to order. I've emailed them about six times since and nothing every time. Anyone know what's going on over there? |
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myrnaloy Common Wiggler
Joined: 08 Apr 2011 Last Visit: 01 Mar 2013
  Posts: 191 Location: Near The Ocean, Canada
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Posted: Thu Aug 16, 2012 10:26 pm Post subject: |
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| Keep emailing (i know that isn't super helpful). Between the 10% off sale, the Intellijel stuff, the DPO, the Echophon, the 355 etc. there have been a lot of orders to process. |
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sascha.victoria deleted/nevermind
Joined: 06 Dec 2008 Last Visit: 20 May 2013
    Posts: 2109
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Posted: Fri Aug 17, 2012 2:28 am Post subject: |
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I will never understand these threads. The internet has made people forget how to communicate. Pick up the phone and call during normal business hours. _________________ WTB: EMS 8 Octave Filter Bank, Pitch to Voltage, and Random Voltage Generator units in the wood case. |
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Rigo Veteran Wiggler
Joined: 27 Dec 2010 Last Visit: 20 May 2013
  Posts: 714 Location: Belgium
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Posted: Fri Aug 17, 2012 5:24 am Post subject: |
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Given the OP's avatar and the suggestions made thereafter ...
Ring, ring, why don't you give me a call?
Ring, ring, the happiest sound of them all
Ring, ring, I stare at the phone on the wall
And I sit all alone impatiently
Won't you please understand the need in me
So, ring, ring, why don't you give me a call?
So, ring, ring, why don't you give me a call? |
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Ulven Common Wiggler
Joined: 22 Jun 2009 Last Visit: 20 May 2013
   Posts: 169 Location: Sweden!
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Posted: Fri Aug 17, 2012 5:27 am Post subject: |
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myrnaloy Common Wiggler
Joined: 08 Apr 2011 Last Visit: 01 Mar 2013
  Posts: 191 Location: Near The Ocean, Canada
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Posted: Fri Aug 17, 2012 9:22 am Post subject: |
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| Right. Even better than "keep emailing" is give him a call. It might take a couple of phone calls (depending on time) but you will get him the day you call him. |
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raulsworldofsynths I'd patch that!
Joined: 23 May 2011 Last Visit: 20 May 2013
 Posts: 847 Location: texas
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TestSetRadio Wiggling with Experience
Joined: 08 Apr 2011 Last Visit: 19 May 2013
  Posts: 474
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Posted: Fri Aug 17, 2012 11:50 am Post subject: |
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I emailed about availability of a doepfer module maybe 3 weeks ago and he got back to me within an hour, so who knows? I would assume he has actual work to do instead of sitting waiting for emails to come in.
if I was worried, I would call. no biggie. |
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xonetacular Ultra Wiggler
Joined: 21 May 2012 Last Visit: 20 May 2013 Posts: 824 Location: FL, USA
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Posted: Fri Aug 17, 2012 1:47 pm Post subject: |
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pick up the phone...
your order probably just got lost in all the chaos there |
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Monobass thonk.co.uk
Joined: 29 May 2009 Last Visit: 20 May 2013
   Posts: 6514 Location: Brighton, UK
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Posted: Fri Aug 17, 2012 2:17 pm Post subject: |
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| sascha.victoria wrote: | | I will never understand these threads. The internet has made people forget how to communicate. Pick up the phone and call during normal business hours. |
Meh. It's not 1992, it's an internet led business in 2012. It's just plain lousy service. _________________ Thonk - Modular Synth DIY
258J Euro kit - Manhattan Analog Kits- 4ms Kits - Clarke68 Panels - Expert Sleepers Glow Cables - Banana Jacks |
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sascha.victoria deleted/nevermind
Joined: 06 Dec 2008 Last Visit: 20 May 2013
    Posts: 2109
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Posted: Fri Aug 17, 2012 2:22 pm Post subject: |
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| Monobass wrote: | | sascha.victoria wrote: | | I will never understand these threads. The internet has made people forget how to communicate. Pick up the phone and call during normal business hours. |
Meh. It's not 1992, it's an internet led business in 2012. It's just plain lousy service. |
It is an internet led business but it's not Amazon. Let's get some perspective here.
The bigger issue is how people feel like they're communicating but clearly they're not. You can see this in how people use Facebook, Twitter, text, email, etc... Which apparently has led to people being afraid to use the phone. _________________ WTB: EMS 8 Octave Filter Bank, Pitch to Voltage, and Random Voltage Generator units in the wood case. |
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Christopher Winkels Lord of Tweed Manor
Joined: 03 May 2009 Last Visit: 20 May 2013
    Posts: 3779 Location: Tweed Manor, Burlington, Ontario, Canada, Earth, Solar System, Milky Way, Virgo Supercluster
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Posted: Fri Aug 17, 2012 6:12 pm Post subject: |
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| If the business takes orders over the internet then that should be a viable form of communication, promptly responded to. If they don't do so then they shouldn't post an email address. |
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breadman Learning to Wiggle
Joined: 18 Jun 2012 Last Visit: 03 Apr 2013 Posts: 27 Location: New York
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Posted: Fri Aug 17, 2012 11:01 pm Post subject: |
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| So everyone knows, Shawn did get in touch and everything is cool. As for the rest, I honestly didn't even know the phone # was posted on the page. Dumb of me, but yeah. |
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Rogue Ai Ultra Wiggler
Joined: 22 Jan 2012 Last Visit: 20 May 2013
 Posts: 791
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Posted: Sat Aug 18, 2012 12:10 am Post subject: |
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| raulsworldofsynths wrote: | Maybe he stepped out to buy tape?
I hear he has to do that a lot.
But seriously just give Shawn a call.
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Seriously this man must waste a whole roll of tape on a single package. I guess he likes to make it fun for you to open it.  |
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decaying.sine Broken <--> Fixed
Joined: 03 Jun 2009 Last Visit: 20 May 2013
   Posts: 5033 Location: Dark Side of the Moon, CT USA
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Posted: Sat Aug 18, 2012 12:21 am Post subject: |
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I've had good phone and email communications with Shawn in the past two weeks. He has been very prompt. If you have an issue, give him a call. _________________ Brian
"I must create a system or be enslaved by another mans; I will not reason and compare: my business is to create." William Blake |
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decaying.sine Broken <--> Fixed
Joined: 03 Jun 2009 Last Visit: 20 May 2013
   Posts: 5033 Location: Dark Side of the Moon, CT USA
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Posted: Sat Aug 18, 2012 12:24 am Post subject: |
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| breadman wrote: | | So everyone knows, Shawn did get in touch and everything is cool. As for the rest, I honestly didn't even know the phone # was posted on the page. Dumb of me, but yeah. |
Now you must offer one spool of tape to Shawn before the harvest. Otherwise... _________________ Brian
"I must create a system or be enslaved by another mans; I will not reason and compare: my business is to create." William Blake |
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raulsworldofsynths I'd patch that!
Joined: 23 May 2011 Last Visit: 20 May 2013
 Posts: 847 Location: texas
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