If you need help - use the NEW support email address!

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Moderators: lisa, Kent, Joe.

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Muff Wiggler
wait, what?
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If you need help - use the NEW support email address!

Post by Muff Wiggler » Wed Dec 14, 2011 9:46 am

July 2019.
edit by Be Sandy?

The old support email has been broken for a while and it's doubtful we'll ever be able to get it up and running again so there's now a new one to use. If you need any support in terms of your account not working etc this is the best way to get help. Please keep in mind timezone differences and allow a bit of time for a reply.

The email?

mwforumhelp (at) gee mail dotcom

I'm presuming you'll be able to figure out how to make that a proper email address!

If you do need to get in touch please remember to include your username and associated email address. Thank you!



Original post below

I get email asking for help that's been sent to the wackiest of addresses, quite often the self-explanatory "do-not-reply@muffw1ggl3r.com" address

PLEASE DON'T DO THIS!

If you need help please send an email to the official support address which is:

(old support email removed)

(of course the '1' in the address above needs to be changed to an 'i' and the '3' changed to an 'e', above substitutions to avoid spambots)

you will get the fastest and most helpful response that way... this address goes to our entire crack team of support professionals, so if one of us is asleep or at work or on a plane there's a backup for you.

Also we will be less cranky because it doesn't send the message "I'm not paying attention" that we get when the email comes to the "do not reply" address! (P.B. I'm looking at you!)

Thanks - looking forward to helping you in the most efficient and friendly manner possible.

sandyb

Post by sandyb » Fri Dec 16, 2011 9:52 am

thanks to those of you who have been using this option so far :tu:

it's by far the easiest way for muff and myself to keep track of things and help with any issues you may have.

decoy
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Joined: Wed May 29, 2013 5:52 pm
Location: austria

acidlab 8 modules setup

Post by decoy » Wed May 29, 2013 6:36 pm

hi muffwiggler engeniering team,

im new on working with modularsynths and i need your :help:

i decided to start with the acidlab 8 modules and till now i got the POW, the basedrum, the snare and the cowbell. next one will be the midi unit and the mixer.

i also got a busboard from tip top audio, but is it really nessecary ?

:hmm:

i just hope that u can send me a link or some pix how to set up the parts, and how exactly connect the cables, and bring out some noize out of this gems.

:hail: thx in advance, for not gettin´ :eurosmoke: , arnold weber

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Kent
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Location: Vienna, Austria

Post by Kent » Thu May 30, 2013 1:06 am

Hello Arnold,

Your post should go in the "Eurorack" section. What Sandy and Mr. Muffwiggler were referring to in this thread was forum support, not 'modular system support'.

We should meet up. I now live in Vienna and there is a good group of Wigglers there.

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modintx2
Learning to Wiggle
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Joined: Wed Mar 12, 2014 7:32 pm

Help

Post by modintx2 » Wed Mar 12, 2014 7:35 pm

Sorry to post here gentlemen, but my account has been locked out - sent email to support email - if any of you kind admins are online could you assist please. Handle locked out is modintx - Cheers all.

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modintx2
Learning to Wiggle
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Post by modintx2 » Thu Mar 13, 2014 9:36 pm

Muff Fixed account - thank you:-) :yay:

hammyhams
Learning to Wiggle
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Joined: Tue Apr 28, 2015 8:18 pm
Location: AN ISLAND

Post by hammyhams » Wed Apr 29, 2015 7:18 am

Hi I got locked out of my account! I sent an email last night requesting support.

My previous username was Padrat. Thanks in advance!

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BitReduction
Learning to Wiggle
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Joined: Sun Aug 09, 2015 7:46 am
Location: Toronto, Canada

Post by BitReduction » Sun Aug 09, 2015 7:54 am

Hey,
wrote an email about this to the support address about a week ago, but no luck.
I went to change my email address on my main account (earljemmings) hoping that would solve my lack of notification emails, but I missed some popup and now can't log into my account

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BitReduction
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Location: Toronto, Canada

Post by BitReduction » Sun Aug 23, 2015 3:41 pm

still no response from email, would be very nice to have that account back :despair:
Previously Earljemmings, accidentally locked out of account

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sduck
experimental use of gravity
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Post by sduck » Sun Aug 23, 2015 4:25 pm

Muff will be back from his big moving adventure sooner or later. Sorry for the delay!
flickr cloud of sound touyube NOT A MODERATOR ANYMORE

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AccountNotWorking
Learning to Wiggle
Posts: 11
Joined: Tue Sep 15, 2015 7:55 am
Location: E. Rochester

Post by AccountNotWorking » Tue Sep 15, 2015 8:00 am

Hello all. My account says it's inactive? Maybe this is pre-emptive, since I emailed support@muffw1ggl3r.com (edited by a mod), but I haven't heard back and am getting a little worried. Sorry for any annoyance!

username: dang_motu

Luap
Super Deluxe Wiggler
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Post by Luap » Tue Sep 15, 2015 5:52 pm

^ Just a thought, but perhaps edit that email address? For reasons mentioned above :tu:

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ignatius
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Contact:

Post by ignatius » Tue Sep 15, 2015 6:21 pm

be patient. the one person who does admin stuff is super busy knitting ear muffs for the cats of astronauts who live on the space station.

he'll get to it ASAP.

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AccountNotWorking
Learning to Wiggle
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Post by AccountNotWorking » Wed Sep 16, 2015 12:05 pm

Ha ha, okay then. I will just be patient, no problem. Thanks so much

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EarlJemmings
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Post by EarlJemmings » Sat Sep 19, 2015 10:22 pm

:bananallama: muff rescu'd!

Piguana
Learning to Wiggle
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Location: London

Post by Piguana » Sat Dec 12, 2015 7:22 am

I'm biguana's idiot cousin. He locked himself out and sent me a text asking me to ask one of the adults here to let him in.

He sent a couple of emails to the support email address already

Piguana
Learning to Wiggle
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Joined: Sat Dec 12, 2015 7:03 am
Location: London

Post by Piguana » Sat Dec 12, 2015 7:23 am

I'm biguana's idiot cousin. He locked himself out and sent me a text asking me to ask one of the adults here to let him in.

He sent a couple of emails to the support email address already

Synthcat2
Learning to Wiggle
Posts: 2
Joined: Wed Dec 16, 2015 3:44 am

Post by Synthcat2 » Mon Jan 11, 2016 10:32 am

I contacted the support address (with applicable character substitutions) about a month ago and haven't received a response. Is there an a different means of getting support now?

Thanks

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Bobbyv2
Learning to Wiggle
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Location: Cardiff

Post by Bobbyv2 » Thu Feb 18, 2016 12:49 pm

Hi,

Yeah im struggling to, My account "bobby" has been deactivated i think by my own fault and id really like it enabled again but cant get a response from the mail address. Anyone know if there is an issue?

Regards

Bobby

HELP ME PLZ
1-Post Wiggler
Posts: 1
Joined: Sat Feb 20, 2016 11:02 am
Location: France

Post by HELP ME PLZ » Sat Feb 20, 2016 11:11 am

Hey I am not able to log in my account since more than 2 weeks after editing my signature :sadbanana: I tried contacting support, muffwiggler email, twitter and nobody is responding to me :despair: So can someone give me a sign of life :help:

Account: M4R71N

temp_mephitif
Learning to Wiggle
Posts: 2
Joined: Fri Mar 04, 2016 11:11 am

Post by temp_mephitif » Fri Mar 04, 2016 7:05 pm

I can't access my account either and it's been about a week. No answer from emails either. Account: mephitif.

stejamtro101
Learning to Wiggle
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Location: Englund

support email address comes back with illegal domain ?

Post by stejamtro101 » Sat May 07, 2016 11:52 pm

support email address comes back with illegal domain ?

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wmjohnson
Learning to Wiggle
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Location: Boston

Post by wmjohnson » Mon May 16, 2016 3:58 pm

emailed twice about my previous account - is this email still checked at all?

DutchBigEd

Post by DutchBigEd » Wed Jun 15, 2016 7:05 am

Hi!

My acount using my hotmail address is locked out, so I had to register with my work email, which as you will understand, is not a good thing.
Please let me know how to revive the account Grumble?

Thank You!

bunni
Learning to Wiggle
Posts: 26
Joined: Thu Jan 10, 2013 6:57 am

Post by bunni » Mon Aug 01, 2016 3:24 pm

Hi

I've tried to change the e-mail address belonging to my real account ( kao:be. ), but the activation e-mail sent to my new mail address has probably been caught by my spam filter... at least I guess this is what happened. My account has been inactivated, and I haven't received any e-mail.

I have mailed the support e-mail address last week, but no response yet (I know Mike is busy, no complaining at all, just wanted to make sure the support address is still tracked, and I've sent the mail to the correct one).

Since I can't get the mails sent to the mail address belonging to my real account, please respond the my other mail address specified in the e-mail I've sent to the support.

Thanks!

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