Batches are built and shipping, new boards are being ordered, and we already have some very happy customers which is a joy to hear! For example...
My God! What a machine! I bought the [INSERT-RIVAL-PRODUCT-NAME-HERE] last year when I knew your module was delayed, but yours is on a different level...Really blew me away. I'm absolutely delighted with it...Thanks again, I knew it would be worth the wait.
That's the good news: things are moving. Also, as you know, we're still a tiny company getting on our feet so all the continuing kind words of support really do mean an awful lot!
The still-fine-just-slightly-less-so news is, despite much preparatory work over Xmas, the shipping has still proved to be a steep learning curve in practice. Obviously that's our problem not yours(!) but the main point concerns balancing shipping insurance with minimising shipping costs which I did want to be transparent about––although we finally think we've got a good middle ground solution now so it's all good.
In essence, if the shipper looses an item PayPal always refund the buyer. Obviously that's totally as it should be but it means if we give the buyer the choice to accept the risk of uninsured shipping for a lower fee (which we did for the first few we sold), then if it did go missing, it would still be we who got stung. Therefore, where initially I'd tried to give everyone options about shipping so you could accept the level of risk you wanted weighed against more or less cheep shipping, now I'm afraid we have to insist on insured tracked shipping.
It's only a few quid more, but weighed against £390 for the main and expander it's peanuts, and obviously with CoViD and Brexit, global shipping hasn't got simpler recently!