Folktek / Cause for concern?

[Efudd]

Folk,

I'm wondering if anyone has had any response from Folktek in the last couple of months. I ordered a garden from them in early July with an estimated 12-16 weeks for completion per their website.

It's now December, or roughly 20 weeks and I've not been able to get any response from them when checking to see if it's delayed or what. I've tried to honor their "please be patient when you order" request and last emailed Mid November (~18 weeks past order) but haven't received a response.

Anyone know if it's normal for them or a cause for concern? I'm closing in on paypal's 6 month mark for filing if there's an issue; something I don't want to do.

Opinions welcomed.

-j

[djd_oz]

1) About 2-3 years ago, I raised a support ticket and to date no one has gotten back to me.

2) About 6 months ago I raised another ticket for a diferent issue, I got a response saying that they will pass it on to someone else to have a look at it, and till today no one has gotten back to me.

I've made a decision to never purchase any other products from Folktek again, as their customer service suck big time.

[Efudd]

That's disappointing to hear. I'll send one more request off to them and file w/ paypal in a week or so if there is no response.

-j

[bibleblack]

This is disappointing to hear I know they are a small company and emails can be missed but replying regrading orders is important. Personally I would not let the paypal 6 month window expire and have found when smaller companies are contacted by paypal they will generally reply. Im sure they will fulfill your order but at the end of the day its not a small amount of money and your should protect yourself.

[depaffect]

edit - i was mistaken - ignore me

[boom blip]

deleted: no reason to stir up drama

[Daisuk]

When I had a Matter a few years ago, I had an issue with it that he solved over Facebook pronto. I'd try Facebook.

[depaffect]

edit

[lomma-kommun]

Personally I would not let the paypal 6 month window expire..

What is the 6 month window?

[bibleblack]

Personally I would not let the paypal 6 month window expire..

What is the 6 month window?

Its my poor wording for the 180 days you are covered by paypal's buyer protection.

Buyer Protection
If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you.

If this happens you won't be covered.
The seller accurately described an item, but you weren't happy with it.
You fail to open the dispute within 180 days of purchase.
Your account is not in good standing.

So long as he contacts paypal within the 180 days he can still get his money back.

[dedwards]

I ordered a resonant garden Jan. 4 of this year and just received it last week. I believe they are genuine, just very very slow right now. I too was concerned when I left the 180 paypal protection window, but it worked out. From what I understand, they have been waiting all this time on PCBs and are now building all of the backlogged orders. It would be nice to hear that from them though and not some random dude on a forum.

Folk,

I'm wondering if anyone has had any response from Folktek in the last couple of months. I ordered a garden from them in early July with an estimated 12-16 weeks for completion per their website.

It's now December, or roughly 20 weeks and I've not been able to get any response from them when checking to see if it's delayed or what. I've tried to honor their "please be patient when you order" request and last emailed Mid November (~18 weeks past order) but haven't received a response.

Anyone know if it's normal for them or a cause for concern? I'm closing in on paypal's 6 month mark for filing if there's an issue; something I don't want to do.

Opinions welcomed.

-j

[dragulasbruder]

deleted: no reason to stir up drama

Glad you mentioned it, actually.

[Sonic0boom]

I purchased one of their Resound modules and a front panel from his Impossible Machine on eBay recently, and they shipped promptly. So at least they are alive over there... Around that time i also dropped them an email asking if they had a mailing list for updates, etc and never heard back. But then last week, i received an email saying that i was added to the list and to look out for updates in the next couple weeks.

So what does this mean for your Resonant Garden? Can't say but it seems they are still operating.

[nomass]

I heard from them in August and shipped my matter ii to them, I been trying to contact them for months, but no response.

I’m starting to feel like they stole $450 from me.

[Efudd]

Thank you for the responses -- I'd love to get the garden, but have a hard time with the silent treatment. Hearing that one was received recently does help... I'll mull it over.

-j

[luchog]

I ordered a Mescaline when it was still in Kickstarter. I did get it; but it was so full of manufacturing defects as to be partially unusable, and it looked awful. Really amateurish production quality.

When I complained to Folktek, they offered to fix one of the minor defects and ship it back to me, without addressing any of the other defects. When I requested a refund instead, they would not provide a full refund, but only a partial refund, and insisted the rest was a "restocking fee" that amounted to about 15% of the price of the device. I feel sorry for whoever they manage to dump that POS off on.

Needless to say, I cancelled any and all plans to purchase any of their other modules/instruments (had planned to pick up a Matter, and a Resonant Garden, but no way after that experience).

[Dedal]

sorry for the bluntness and sharpness, but as a manufacturer I can neither justify nor explain such a long production (because the quality is very so-so in the end) no such negligent attitude to customer support. I recommend that anyone who has severely violated the deadline - start the refund procedure, because this may at least appeal to the conscience of the manufacturer.

[LunaticSound]

He is plenty busy on Facebook making demented rants about how covid is a fraud and how evil leftists are going put people in gulags. Maybe you can reach him on there.

Oh! Or perhaps on Parler?

I checked the Folktek FB page and cannot find any of that. If what you say is true, I think it would be really fair and good to know.

[deftinwulf]

He is plenty busy on Facebook making demented rants about how covid is a fraud and how evil leftists are going put people in gulags. Maybe you can reach him on there.

Oh! Or perhaps on Parler?

I checked the Folktek FB page and cannot find any of that. If what you say is true, I think it would be really fair and good to know.

Perhaps he was referring to the owner's personal facebook account? I did not see anything of what he described on Folktek's company page, either.

[closedLoop]

I checked the Folktek FB page and cannot find any of that. If what you say is true, I think it would be really fair and good to know.

Perhaps he was referring to the owner's personal facebook account? I did not see anything of what he described on Folktek's company page, either.

I didn't notice anything on what I think is his personal FB account either.

[sir stony]

sorry for the bluntness and sharpness, but as a manufacturer I can neither justify nor explain such a long production (because the quality is very so-so in the end) no such negligent attitude to customer support. I recommend that anyone who has severely violated the deadline - start the refund procedure, because this may at least appeal to the conscience of the manufacturer.

This.
The proposed timeframe of 12-16 weeks is already insane, but to not even manage to deliver within that, nor properly communicating the reasons for further delay is absurd business practice.

[Efudd]

Sane responses. I went ahead and filed w/ ppal -- those funds can shift to something else instead of an unknown.

More than anything, it's the lack of communication that's the problem from my perspective.

-j

[boom blip]

He is plenty busy on Facebook making demented rants about how covid is a fraud and how evil leftists are going put people in gulags. Maybe you can reach him on there.

Oh! Or perhaps on Parler?

I checked the Folktek FB page and cannot find any of that. If what you say is true, I think it would be really fair and good to know.

I deleted it for this reason, I could be confused but I swore I saw that at the beginning of the pandemic , legit maybe got mixed up and now I feel like potentially an ass.

[Illiac]

He is plenty busy on Facebook making demented rants about how covid is a fraud and how evil leftists are going put people in gulags. Maybe you can reach him on there.

Oh! Or perhaps on Parler?

I checked the Folktek FB page and cannot find any of that. If what you say is true, I think it would be really fair and good to know.

I deleted it for this reason, I could be confused but I swore I saw that at the beginning of the pandemic , legit maybe got mixed up and now I feel like potentially an ass.

You totally did see those posts. I unfriended him for the same reasons.

[behndy]

whelp this gives me a concern.

i ordered a Resonate Garden in mid August, gives me about a month more of coverage with PayPal.

i remember the debacle that was the Mescaline... are people having the same quality control issues with the Reso Garden?

tbh, i've kinda lost interest in getting one. site did warn it would be end of the year, but my needs are different now than when i ordered. is it morally wrong to cancel an unfulfilled order at this point?

i also fear no support if i have an issue.

annnnnnd a big part of me doesn't want to financially support someone that holds what i see as.... dangerous views.

murp?