Serge Information and Purchasing

Discussing some incredible modules that don't quite fit into the other forum categories.

Moderators: Joe., lisa, luketeaford, Kent

greenormal
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Post by greenormal » Mon Oct 12, 2015 8:41 am

Re digital availability - just wanted to say that I was slightly surprised to find that Rex proved very responsive when I contacted him using the email in this thread: I'd have called him anyway but being based in London the time difference/cost of doing so were a factor for making initial contact

Very impressed so far - and as a former Serge owner looking to get back into the format I needed little persuasion on the product front

:J

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GrantB
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Post by GrantB » Mon Oct 12, 2015 7:12 pm

Wait, Rex emailed you?

Image

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batchas
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Post by batchas » Wed Oct 14, 2015 3:08 am

GrantB wrote:Wait, Rex emailed you?
Everytime I needed something a couple of years ago from STS, I asked via email and Rex answered always very quickly and very friendly.
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Mood Organ
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Post by Mood Organ » Wed Oct 14, 2015 3:14 am

batchas wrote:
GrantB wrote:Wait, Rex emailed you?
Everytime I needed something a couple of years ago from STS, I asked via email and Rex answered always very quickly and very friendly.
Same here

sersch
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Post by sersch » Wed Oct 14, 2015 7:31 am

+1

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Vsyevolod
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Post by Vsyevolod » Wed Oct 14, 2015 11:46 am

Wait... Rex has a computer?

Does he know about the Internet yet?

Stephen




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ModHiisi
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Post by ModHiisi » Wed Oct 21, 2015 8:05 am

Mood Organ wrote:
batchas wrote:
GrantB wrote:Wait, Rex emailed you?
Everytime I needed something a couple of years ago from STS, I asked via email and Rex answered always very quickly and very friendly.
Same here
+ Thrice!

To anyone humming and ha'ing over should they contact/buy from 'Rex', because of the somewhat "under the radar" 'profile' of STS :

I have to say, that i've never gotten that level of "customer care" from anyone else. And also, based on my experiences within the last few years, i'd consider him a trustworthy seller of exemplary proportions..!
Last edited by ModHiisi on Fri Oct 23, 2015 3:09 pm, edited 1 time in total.

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GrantB
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Post by GrantB » Thu Oct 22, 2015 3:11 am

Relax folks, I was just being sarcastic.

To those who don't know: for many years, one could not communicate with STS via the internet. I remember requesting the catalog by mail.

sersch
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Post by sersch » Fri Oct 23, 2015 3:31 pm

So did I 20 years ago.
From overseas.
And it was great when the catalogue arrived via snail mail,
together with a letter from Rex starting with:

"Dear Electronic Music lover!"

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Re: serge kit panels

Post by VisualMusic » Sat Jan 09, 2016 3:54 pm

hydrophilos wrote:Does anyone know where you can get the raw aluminum panels that the serge uses with holes for building modules...

Thanks in advance,

Hydrophilos
First post - I don't have an answer but am looking for the same thing. I used Hammond 0.125" thick Aluminum panels for many modules on my third DIY synth, which were beefier than thin aluminum I used on my second. But I want to return more to the smaller tall format modules with a squarer aspect ratio.

I am happy drilling my own and doing the metal work and don't want the expense of buying completed panels if I can avoid it. Did you ever solve this or did you give up?

Cheers all regardless

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phisynth
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Post by phisynth » Thu Mar 10, 2016 4:31 am

FWIW, Egres site seems to have been updated a bit regarding the prices of shop panels (no more prices on m-class apparently though)

Activity is so rare there I thought it was worth mentioning :

http://www.serge-fans.com/prices.html

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Muff Wiggler
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Post by Muff Wiggler » Tue May 31, 2016 7:50 pm

Rex didn't break any rules - he's not listing his stuff in BST, asking customers to contact him through the forum etc. He's an established business saying he has stuff for sale through his established business, and asking to contact him through his official channels at that established business if interested. This has always be ok to do here.

Oh and .... Hi Rex! Welcome :bananaguitar:

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batchas
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Post by batchas » Tue Jul 05, 2016 4:26 am

batchas wrote:Everytime I needed something a couple of years ago from STS, I asked via email and Rex answered always very quickly and very friendly.
Hmm... July 2016 update:
Harry Tique wrote:Rex Probe

President
STS

(262) 367-3030 (T-TH afternoons CT)
sts7@sbcglobal.net
I tried with this address which used to work in the past, without success.
Does anyone have a recent working email address from Rex/STS please? I'm currently getting back all the messages I sent to him ("Undelivered Mail Returned to Sender").

I'd like to ask him if he could sell me 1 x Gain Cell for a repair that I'm doing on my old VCF2 (lopass is dead). Easier than having to replace it's transies even if the greater job is now done, unsoldering the cell from the main board.
I need the original pcb design (called the "clone" back then), not the CGS which is an adaptation (mostly other pins).

EDIT: reformulating like 4 times my message!

LAST-EDIT: update. Got an answer from Rex the next day to the email I sent via my gmail account. I could repair the Gain Cell, so no need to buy one, but Rex reacted right away and had a replacement cell if needed.
Last edited by batchas on Fri Aug 26, 2016 12:00 pm, edited 1 time in total.
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sersch
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Post by sersch » Tue Aug 09, 2016 2:50 am

Just had a very nice email contact with Rex via his official sts7@sbcglobal.net

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fonik
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Post by fonik » Fri Aug 26, 2016 2:49 am

Hey, i just realized that the random"source page is not mentioned here. random*source provides PCBs, panels, boats, PSUs. It is still rather DIY-oriented, however, one could always ask for built stuff, i believe:

http://randomsource.net/
Big Boss at fonitronik.de
Tech Buddy at Random*Source/Serge

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Infinity Curve
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Post by Infinity Curve » Wed Feb 15, 2017 6:41 pm

Rex is one solid dude!! Super responsive via email, complete tune up/calibration and upgrades on my Blue Voice, just over 2 weeks from the time I sent it out to when it arrived back to me, and he even put it in a new boat for me.

He's got the oscillators tracking 12 octaves :eek:

Couldn't be happier.

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nordlead
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Post by nordlead » Sun Feb 26, 2017 4:38 pm

Infinity Curve wrote:
He's got the oscillators tracking 12 octaves :eek:
Guess this is slightly derailing, however, I wonder how you measured this? When developping the R*S NTO / PCO we did a lot of measurements (also against a STS PCO as reference) using precision instruments and linear regression to determine the error in cents. These tests yielded that the original design is indeed quite precise - even by modern standards - and we were able to even slightly surpass the (STS) PCO in tracking (by a difference that would be hard to spot in real life), however I think 8 octaves of reasonable tracking is as far as I would go (and I believe Serge ever did and that's already pretty impressive). I'm not aware of any designer of (more) modern analog oscillators (e.g. Ian Fritz oder Thomas Henry) ever made any claims regarding 10, let alone 12 octaves ...

Might also be worth noting that whatever STS is selling under the Serge label is not licensed by Serge (as Serge himself has stated more than once).
Random*Source: Serge, JHaible & more ... (also on facebook.com/randomsource)

(please contact me through email rather than pm: rc at randomsource . net - thanks!)

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batchas
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Post by batchas » Mon Feb 27, 2017 12:17 am

12 octaves?
nordlead wrote:Might also be worth noting that whatever STS is selling under the Serge label is not licensed by Serge (as Serge himself has stated more than once).
I keep reading that Rex is a thief, but I am wondering why nothing was done against him legally if he stole anything from anybody. I mean laws also exist in the USA against this kind of act, no?
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nordlead
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Post by nordlead » Mon Feb 27, 2017 5:48 am

batchas wrote:
nordlead wrote:Might also be worth noting that whatever STS is selling under the Serge label is not licensed by Serge (as Serge himself has stated more than once).
I keep reading that Rex is a thief, but I am wondering why nothing was done against him legally if he stole anything from anybody. I mean laws also exist in the USA against this kind of act, no?
I don't want to dive into this and I'm not speaking for or commenting on Serge's decision, but the litigation system in the US is rather unique - great if you are a litigation lawyer or have a few millions to gamble with ... And running a lawsuit from another continent...?

Anyway, the idea was not to start (another) Rex discussion, but I think that Serge's side deserves to be represented in this thread and people should be aware of the fact that STS products are not licensed by Serge.
Random*Source: Serge, JHaible & more ... (also on facebook.com/randomsource)

(please contact me through email rather than pm: rc at randomsource . net - thanks!)

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Infinity Curve
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Post by Infinity Curve » Mon Feb 27, 2017 8:01 am

To be clear, when Rex gave me the rundown on what was done when he sent it back, he noted he had them tracking 12 octaves. I haven't measured this myself, but they are noticeably better than before the service work.

I'm not really a super technical guy on this stuff, but guessing from the couple PM's and questions here this is a very bold claim?

As for the legitimacy of STS, this is honestly the first I have seen this questioned. I was always under the impression they were the legit Serge guys to deal with since they've been around forever.

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revtor
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Post by revtor » Mon Feb 27, 2017 9:31 pm

STS is definitely legit. They've been making, refining and defining, the Serge system continually for decades, when no one else wanted to. Now that there's money to be made people are jumping in on it including Serge himself.

Slandering this guy (Rex) and his company, while he makes what people want, to support himself and the people who work for him is not cool in my opinion... seems to be getting more popular these days - especially by someone who is obviously trying to jump in on part of the market. --Lame--

-Steve

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nordlead
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Post by nordlead » Tue Feb 28, 2017 6:44 am

revtor wrote:STS is definitely legit.
You seem to know more than Serge. On what basis do you feel confident to make such claim?
revtor wrote:They've been making, refining and defining, the Serge system continually for decades.
No one disputed that, however, it does not make it "legit".

As I said, I think people deserve to know - what they then do is up to them.
(Not blaming any STS customer - I'm one of them.)
revtor wrote:--Lame--
Again, there's been enough Rex discussion and emotions on Muff in the past, so I don't see a need to revive this (or to get personal).
Random*Source: Serge, JHaible & more ... (also on facebook.com/randomsource)

(please contact me through email rather than pm: rc at randomsource . net - thanks!)

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revtor
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Post by revtor » Tue Feb 28, 2017 8:12 am

nordlead wrote:
revtor wrote:STS is definitely legit.
You seem to know more than Serge. On what basis do you feel confident to make such claim?
----I claim it because STS has been creating synths for decades. No stories about people losing their money or synths not being delivered, unlike a few other mfr's in the past decade or so. From the customers standpoint, STS is definitely legitimate. Serge T. could have enforced his supposed "deal", I don't know the details, I'm not going there. I'd never stand up for someone ripping someone else off, but unless we get both sides of the story, bashing someone who's not here, ultimately to promote your own product, is not cool.

nordlead wrote:
revtor wrote:They've been making, refining and defining, the Serge system continually for decades.
No one disputed that, however, it does not make it "legit".

As I said, I think people deserve to know - what they then do is up to them.
(Not blaming any STS customer - I'm one of them.)
nordlead wrote:
revtor wrote:--Lame--
Again, there's been enough Rex discussion and emotions on Muff in the past, so I don't see a need to revive this (or to get personal).
----You're the one bringing it up and bashing. Im just standing up for the guy who's not here and who has provided synths to the community for decades. IMHO, you should sell your products on their merit, (which should be pretty easy) not based on building a public opinion of disrespect for someone else.


~Steve

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Vsyevolod
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Post by Vsyevolod » Tue Mar 21, 2017 7:55 pm

To any interested enough to read this thread...

I am not making any money off selling Serge modules or systems. I am however familiar with many of the characters cited in this last part of the thread.

Serge did indeed have an agreement with Rex. Rex did not honour that agreement. At all. Zero. Zilch. Nada. Serge chose not to go after him with lawyers from across the world. Think of that what you may, it is actually what happened.

Still to this day, Serge speaks well of Rex. This says volumes about Serge the man and his character. Rex had a financial agreement with Serge and has not honoured it with a single penny. There are many other people creating Serge modules who are actually giving money back to Serge, though Rex is not one of them.

Stephen




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tobb
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Post by tobb » Wed Mar 22, 2017 5:45 am

Vsyevolod wrote:Rex did not honour that agreement. At all. Zero. Zilch. Nada.
Stephen
.
Rex did send several panels to Serge for free,not a word from Serge since..

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