cbm wrote:Now that things are starting to turn around with Cyndustries, can we back off on the vitriol a little bit? Yes, things were pretty fucked up for a while, but they seem to be getting better, at long last. Cyndustries will have to work hard at being a good citizen again, but it seems like effort is being made.
It's time for a cooling off period, IMO.
...and here we go again...
Cynthia was basically forced to deliver via public shaming and massive amounts of pressure from all angles. They didn't do anything because it was the "right thing to do".
They blamed a customer for "forcing" them to deliver a horribly fucked up module. They showed us how they favor "famous" customers. They generally deflected all blame for the situation towards someone else. I haven't seen any real apology for any of that.
For all we know, there could be plenty of other people out there who are owed modules or money. Not everyone is involved in the internet synth scene.
So why, exactly, should anyone be giving Cynthia a break?
I would like to post the following for balance, this is a little disclaimer because I realise my superlative memory may make me come across like a stalker, or like I am calling you out, science, and truly, my intention is niether of those things...
I seem to recall that you publicly - on Muffs - complained about, at that time, B&A's all over the place delivery times. I along with several other Wigglers at the time seemed to believe you got your system within the stated delivery time - ahead of others that had seemingly placed their orders before you - due to the public and vocal 'squeeky wheel' that you seemed to be. I must hasten to add that I was also one of the people very concerned and frustrated at that time to learn of the apparant disorganisation at B&A.
That was 2009, fast forward just a year, and since 2010 Jon @ B&A did an AMAZING job at turning things around (if it was a team, then credit should go to them too). And since his departure, Karl seems to be taking care of things just fine too.
Yes going public does help, I think that is true of many situations purely to quell the negative press in an effort to protect the business. My overriding point is that things can change, and maybe they will here too. I'm not for a moment suggesting any of us cut any slack, or offer trust beyond that warranted, but why don't we just leave things be and see how things pan out? No one is forcing anyone to buy a Cyndustries module.
I really believe that no one can make anyone else change, it has to come from within, and if Cynthia's business really means as much to her as she leads me to believe, I believe she will have no choice but to change or become a part of synthesiser history rather than a continued part of it.
So again, please accept my sincerest apologies if it seems like I am singling you out science - I mean, I know you're not a sensitive guy! But it's important to me that I make my position clear to anyone that is caring to read.
Peace and love to you all
ps: and the quick answer to your rhetorical question is:
1. because we all make mistakes, and it's nice to be able to turn things around, where there is opportunity to do so, and;
2. Speaking personally, I feel that Cyndustries present something interesting to the modular world, and I think our playground would be richer with them in it.