Has anyone had contact with ADDAC recently?

Well... I used to lust after several of their modules (especially the quantizer). No response made me change my mind...monads wrote:This is great, no response or update to this thread from ADDAC???? Come on, what's the latest???? I want to buy their stuff
dequalsrxt wrote:fat is warmer than digital is analog, except when it's more west than east, in which case cold is the hotness, but not very musical.
Regarding direct contact.....maybe because it was a 'sales order' and not a 'service inquiry' on a previously purchased item???dropthedyle wrote:i successfuly bought a 206 switch and a 703 mixer last week. i had a direct answer to my mail order. i also was able to contact Andre by FB...
I'm sure everyone understands the pressures a small business works under and wishes you well, but you understand the principle of handshaking in communication protocols. You might know that you have received our communications but we don't know that you received our communications or our money or our modules unless you respond. I would respectfully ask that you bear that in mind. It is important to communicate with your customers.ADDAC System wrote:
Please bear in mind that none of your contacts has been forgotten.
..
Hoping for your best understanding!
all the very best
andre
Andre, this equates to ignoring your customers. Since when was replying to a customers multiple calls for help unnecessary? I wasn't asking to be eluded, all I wanted to know was if you DO actually intend on fixing the firmware or whether it will be left as is. I highly doubt ADDAC Systems would've fallen into disarray if you'd taken 2 minutes to update the 207 thread.ADDAC System wrote:This pertains to the fact that, as we haven't yet found any development to the situations that have come to our attention, it would be unnecessary to elude you with unnecessary replies.
Please tell me, if ignoring your customers is not a lack of goodwill then what is it? I'm not interested in your efforts to release new stuff while you ignore your existing customers.ADDAC System wrote:We absolutely warrant there's no lack of goodwill in both our efforts of bringing you new stuff, as helping you cope with matters pertaining to our modules.
I think you owe it to 207 owners (and prospective buyers seeing as it's still for sale) to make this a priority.ADDAC System wrote:We're planning on re-programming the whole firmware from scratch in the next months.