We decided to create 2 new threads to follow this one:
For any Firmware upgrades related issues: errors, problems, connections, etc:
For any bug reporting on the latest Firmware (vs:J3):
This way we'll be able to keep a record of FAQs that will help everyone in the process!
Regarding this thread and all the points that have been made, we will never be able to apologize enough for this whole situation.
The customer is always right, it was our fault and thanks for baring with us in this process. We learned a lot from it and will take extreme care so that this will not repeat itself!
We've been creating Eurorack modules for more than 5 years now, more than 10 have firmwares, and this is the only module that had bugs (apart from the obvious black sheeps here and there) we had never before needed to correct firmwares and totally trust our solutions.
I assume my bad communication, it's totally my fault here.
Somehow i believe it's in my blood, many times i go hermit on my workbench and fall into this black hole where i forget about the world.
I do this in order not to loose my train of thoughts, i get so deep in it that most times i stop only when i'm exhausted or starving, making breaks to eat and sleep only and this can go for days, weeks... So don't get me wrong, i take all our work very seriously, been working pretty much 6 to 7 days a week for more than 3 years now totally out of passion, driven by all your feedback! Still feeling strong, more knowledgeable that ever and more enthusiastic about it every day!
And while on personal matters i have to confess that i've fallen in love recently (<3) (it doesn't happen very often) and as it's expected this last couple months i didn't work as much as i regularly do. (shy)
Also would like to mention that although slowly but following all your feedback we've been improving this firmware upgrade process to a minimum of hassle on the user side.
Created and corrected our Upgrade Guide as more questions arise making it clearer. And created the OSX App for mac users, Win users already had one.
Regarding Firmware issues we've been reading through all threads and emails you all sent us and corrected everything you reported.
After all maybe re-writing everything won't be necessary yesterday i fixed the last couple issues reported. Most of the issues were logic special cases that had been overlooked at.
Thanks NS4W for all your valuable bug descriptions and new Firmware testing!
We know how bug report sometimes can be hard, it's mostly about finding an issue and being able to reproduce it at all times, so when something happens that you have a feeling that it's not right try looking for how it happened and see if you can reproduce the error again and again, then share it with us, if we can reproduce it here we can fix it asap!
This module works in such an intricate way and can be used in so many different ways that maybe it was optimism on our behalf to believe it was right the first time. It was not lack of testing but we just weren't looking at some sides of it when after all this is Eurorack land where no connection is wrong and should expect the unexpected from all users. We'll have more exhaustive testing in the future, that's for sure!
Regarding the firmware update process,most manufacturers use different platforms to develop their products, the solution we now offer is the easiest one possible for the platform we use in our developments, we couldn't have implemented it in any other way.
The good side of it is that the necessary Serial to USB hardware and the upgrade process can be used on ALL of our hybrid modules, old or new.
For future modules we'll keep using this same method but without the need to power the synth at the precise moment of pressing the upgrade firmware button, making it all far simpler, we know that sometimes the power on timing can be challenging, at least until you get a feel of it.
This solution was created only to avoid shipping the module back to us which, of course, is always the B option.
We're also now stocking tested Serial to USB devices and we'll ship it to our distributors in next weeks, Control already has one on it's way!
BTW. We haven't sold any 207 since the first major reports have appeared, even halted a whole batch that was in production!
Once again terribly sorry for this whole process and many thanks for baring with us!
all the very best