What's up with ADDAC's customer service?

New Interfaces for Analog Synthesizers.

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noisefor
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Post by noisefor » Thu Dec 01, 2016 12:54 pm

Thanks for posting Eudox! This has been my experience too!
Eudox wrote:I must say i'm a bit surprised by what i read here.

Everytime i've dealt with Addac, everything was quick, professional and very informative.

Quite educational i must even say!

For example, i've placed an order yesterday and ask a few questions about some modules; i've received under a few hours several detailed answers.

The answers about the upcoming 222 CV to Midi module has been added in the meantime to a short FAQ in the product page :

http://www.addacsystem.com/product/adda ... s/addac222

It's sad that some of you have met some problems with Addac... It's not my experience... and i wouldn't want to see these problems frighten people, or make them keep away from this great line of products!.
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loydb
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Post by loydb » Tue Dec 06, 2016 8:19 am

Was about to pull the trigger on a 207, this thread has scared me off. :despair:
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monads
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Post by monads » Tue Dec 06, 2016 11:23 pm

It appears communication/customer services is hit or miss. Just depends I guess, maybe some email gets classified as Spam/Junk? So Andre never sees it. I will add this hasn't stopped me from purchasing ADDAC modules. And if there's an issues usually your dealer will sort you out :tu:
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Triglav
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Post by Triglav » Tue Feb 21, 2017 7:06 am

Yeah, I don't know what's going on but it doesn't inspire confidence. I have placed an order and paid for it a month ago. I have received a tracking number last week, but it doesn't seem to be working. Communication is also very sporadic.

EDIT: Tracking number is working now, hoping for the best.
EDIT2: It has arrived and it's awesome. :)
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ADDAC System
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Post by ADDAC System » Thu Jun 22, 2017 8:49 am

Triglav wrote:Yeah, I don't know what's going on but it doesn't inspire confidence. I have placed an order and paid for it a month ago. I have received a tracking number last week, but it doesn't seem to be working. Communication is also very sporadic.

EDIT: Tracking number is working now, hoping for the best.
EDIT2: It has arrived and it's awesome. :)
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