Tenori-On: dead or just in coma?

Yamaha shut down all support - let this instrument live on here!

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Tajnost
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Tenori-On: dead or just in coma?

Post by Tajnost » Thu May 21, 2015 10:06 am

Yesterday I took my original Tenori-On out of the case and it appeared broken:
the green screen light up but there's no info on it and no button work, no reaction when pressing pads... It's the same with the batteries and ext. power supply.

I'm wondering if anyone experienced the same problem and how is it possible to fix it?

Hope there's a solution...

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Tajnost
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Post by Tajnost » Fri Jul 24, 2015 8:58 am

After 2 months of debates with local service center I can say that they're totally useless. They can only fix it for the price of a new one (around 600$ ).

Is there any reliable Tenori-on / Yamaha service center around? Maybe it's good idea to send it to Japan? If someone had good experience please share the contacts...

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Tajnost
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Post by Tajnost » Sat May 07, 2016 8:45 am

Looking for YAMAHA TNR-W (or TNR-O as soon as they should be the same... ) main PCB board to replace mine (looks like the only way to fix my machine... ).

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k8bushlover
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Post by k8bushlover » Mon May 09, 2016 2:12 pm

Sorry to hear this, it's an expensive piece of gear to have malfunction. I see a few on e-bay, but all seem in working order, so priced accordingly. Not a lot of machines available for parts, it seems.

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Post by Paranormal Patroler » Mon Aug 15, 2016 4:33 am

Ah, that's a big bummer. I haven't used my pair for a while but I'm not ready to part ways with 'em yet or ever. I need to rebuy a MIDI-to-CV module at some point ...
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ersatzplanet
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Post by ersatzplanet » Mon Aug 15, 2016 11:46 am

Have you looked into trying to upgrade the firmware? It is done while booting up and is read off the SDcard. I understand that you might not be able to even reach a spot where you can update the firmware but it is worth a try. Try turning the T-O on while holding the OK and Cancel buttons at the same time. If you don't get a menu to choose the firmware than it wouldn't work anyway. If you at least get to that screen it is worth downloading the firmware (Now 2.1) and giving it a go.
-James

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Post by Paranormal Patroler » Sat Oct 29, 2016 3:04 pm

How did this go ?
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Tajnost
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Post by Tajnost » Thu Feb 16, 2017 12:24 am

Unfortunately they couldn't fix it, so now it (I still hope ) sleep on my shelves... I guess the only way is to find a spare PCB... :ninja:

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Post by ersatzplanet » Thu Feb 16, 2017 2:36 pm

Mine has a broken power switch. The slide switch stem broke off. I can switch it on and off with a small screwdriver but it is easier to just leave it on and not run it from batteries. I took mine apart to see if the switch could be easily changed but the electronics are pretty packed in there. The switch is not easily reached and I just don't feel like hacking around and maybe damaging the unit. If mine was broken like yours, and in a place where it doesn't currently work, I would be cracking that open and looking for obvious culprits like broken board to board cables etc. The only other things that could have been broken would be bad solder points or things like that unless you gave it a big static shock somehow.

I imagine you have done all the obvious things like running off batteries or the wall wart (to see if the normalization in the power connector is broken), changing the firmware (if you can reach the menu option), seeing if it responds to external MIDI clocks or outputs and MIDI signals at all, did a factory reset (if you can get to the System menu) and tried to run it with and without somebody else's SDcard in it (a scrambled card may prevent booting).

good luck.

**Edited to correct tons of typos!***
Last edited by ersatzplanet on Thu Feb 16, 2017 5:02 pm, edited 1 time in total.
-James

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Post by Paranormal Patroler » Thu Feb 16, 2017 4:45 pm

ersatzplanet FTW :mrgreen:
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Tajnost
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Post by Tajnost » Fri Feb 17, 2017 5:29 am

Yes... tried everything I can, and they also tried to replace the "processor" in service center with no success (still empty green screen of death), so the new PCB is the only solution, and directly from Yamaha it's about 800$ at least it was like that 1,5 years ago... I discovered that PCBs from TNR-O will not fit into my TNR-W, there's some kind of difference between them.

Sad... I still have super nice case and all the midi accessories 4 it... really want it back 2 life!!!

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Post by Tajnost » Fri Feb 17, 2017 5:35 am

If someone in this world can fix it - let me know! Of course I can still get another one, but it's different story...

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Post by ersatzplanet » Fri Feb 17, 2017 7:53 pm

Tajnost wrote:Yes... tried everything I can, and they also tried to replace the "processor" in service center with no success (still empty green screen of death), so the new PCB is the only solution, and directly from Yamaha it's about 800$ at least it was like that 1,5 years ago... I discovered that PCBs from TNR-O will not fit into my TNR-W, there's some kind of difference between them.

Sad... I still have super nice case and all the midi accessories 4 it... really want it back 2 life!!!
The TNR-O doesn't have LEDs on the back side and they are orange LEDs at that so that would be half as many LEDs and a cheaper color than the White ones on the TNR-W. The orange plastic units were almost half the cost of the white titanium ones too. Might be cheaper to get a orange one.

A real gamble would be to get the orange one and exchange daughterboards with your white one. Maybe the broken bit is not even on the main PCB but on the boars with the LCD. That would be a hella gamble though and the danger of killing both of them too.
-James

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Post by ignacio » Sun May 07, 2017 1:39 pm

Sorry to hear about this. This is great piece of gear. Hopefully, you'll get it solved somehow.

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Post by Paranormal Patroler » Wed Aug 02, 2017 3:41 pm

I haven't used my twin TO's in so long. Reading this post again makes me worried that they'll have issues if I fire them up in the future. :zombie:
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Post by k8bushlover » Wed Aug 09, 2017 6:12 pm

May have seen this -- has more to do with replacing a power switch (@ersatzplanet), but he also had to do something with LCD screen connection to get there https://youtu.be/YzVTFRc_Lo8 Of course, it doesn't help get a part, but it's the most detailed view of the insides I've seen. Yamaha did send me a service manual at my request -- I'd have to ask permission to upload here, per Terms of Use, but could e-mail perhaps. The Orange service manual seems available on the web elsewhere.

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Post by ersatzplanet » Wed Aug 09, 2017 7:20 pm

k8bushlover wrote:May have seen this -- has more to do with replacing a power switch (@ersatzplanet), but he also had to do something with LCD screen connection to get there https://youtu.be/YzVTFRc_Lo8 Of course, it doesn't help get a part, but it's the most detailed view of the insides I've seen. Yamaha did send me a service manual at my request -- I'd have to ask permission to upload here, per Terms of Use, but could e-mail perhaps. The Orange service manual seems available on the web elsewhere.
That is the exact problem mine has - the actuator is broken off the switch. I also ran into the same problem he did, the LCD in the way. I guess someday I will get frustrated enough to do the unsoldering he did. I dis-assembled mine all the way to that place and stopped.

If you do get permission to upload or send the service manual, I would love a copy.
-James

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Post by pantalones » Mon Jul 09, 2018 1:32 pm

@k8bushlover

would you please consider freeing information and just uploading the service manual for the good of your fellow T-O owners?

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Post by Kent » Mon Jul 09, 2018 2:38 pm

Sigh, it isn’t a simple as the naive ‘freeing of information’.

Anyhow, here is the manual directly from the source.

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ersatzplanet
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Post by ersatzplanet » Mon Jul 09, 2018 2:41 pm

pantalones wrote:@k8bushlover

would you please consider freeing information and just uploading the service manual for the good of your fellow T-O owners?
Here's a copy -
Attachments
TNR-W_Service Manual.pdf
(10.57 MiB) Downloaded 9 times
-James

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Post by pantalones » Mon Jul 09, 2018 3:01 pm

Looks like it is, Kent and his sighs

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Post by pantalones » Mon Jul 09, 2018 3:02 pm

Thanks James!

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