Tenori-On parts unavailable; 'Not Field-Serviceable'

Yamaha shut down all support - let this instrument live on here!

Moderators: Kent, ritchiedrums, Paranormal Patroler

Post Reply
was silents
Learning to Wiggle
Posts: 11
Joined: Mon Jun 23, 2014 1:05 pm

Tenori-On parts unavailable; 'Not Field-Serviceable'

Post by was silents » Wed Jun 25, 2014 11:13 am

Just a bit of info for latecomers like me. I just picked up a second-hand Tenori-On and love it. Unfortunately the power switch is broken. Called Yamaha and guess what? "The TNR-W is not field-serviceable."

"What does that mean?" I asked

"No parts, exchange only" said the rep.

"But it is discontinued..."

"Ha ha ha" he chuckled smugly. "That's a problem for the Customer Support Department."

Typical disappointing corporate misbehavior. Bottom line, if you need proprietary or discontinued parts for the TNRW you are SOL.

Found the TNR-O service manual online and the power switch is a standard ALPS part you can get from Mouser (for now) but I think the TNR's has a longer shaft, not sure. Nevertheless, I'll have to go that route and figure out an adapter if needed.

Anyway, thought everyone should know; you can't get parts for the TNR-W from Yamaha.

User avatar
Paranormal Patroler
Super Deluxe Wiggler
Posts: 10856
Joined: Tue Aug 30, 2011 3:40 pm
Location: the Terminal beach

Post by Paranormal Patroler » Sun Jul 13, 2014 6:29 am

:waah:
All rights reserved; all wrongs reversed.

User avatar
ersatzplanet
Synthwerks Design
Posts: 6448
Joined: Fri Mar 06, 2009 1:18 pm
Location: Seattle WA

Re: Tenori-On parts unavailable; 'Not Field-Serviceable'

Post by ersatzplanet » Sun Jul 13, 2014 2:54 pm

was silents wrote:Just a bit of info for latecomers like me. I just picked up a second-hand Tenori-On and love it. Unfortunately the power switch is broken. Called Yamaha and guess what? "The TNR-W is not field-serviceable."

"What does that mean?" I asked

"No parts, exchange only" said the rep.

"But it is discontinued..."

"Ha ha ha" he chuckled smugly. "That's a problem for the Customer Support Department."

Typical disappointing corporate misbehavior. Bottom line, if you need proprietary or discontinued parts for the TNRW you are SOL.

Found the TNR-O service manual online and the power switch is a standard ALPS part you can get from Mouser (for now) but I think the TNR's has a longer shaft, not sure. Nevertheless, I'll have to go that route and figure out an adapter if needed.

Anyway, thought everyone should know; you can't get parts for the TNR-W from Yamaha.
Can you post the link to the service manual? I have the exact same problem with my TNRW, the shaft broke off of the power switch. I either have to turn it on with an Xacto knife or leave it on and pull a battery or the power supply. A real drag. I took it apart to look at the switch and it is not in a very convenient place to unsolder and replace either.
-James

James Husted - Synthwerks, LLC - www.synthwerks.com - info@synthwerks.com - james@synthwerks.com
Synthwerks is a proud member of the Mostly Modular Trade Association (http://www.mostlymodular.com).
Always looking to trade for Doepfer P6 cases

User avatar
Neekau
Common Wiggler
Posts: 158
Joined: Wed May 07, 2014 5:20 pm
Location: +33

Post by Neekau » Fri Aug 29, 2014 12:30 am

Yamaha usually keep parts for 10 years after end of commercial life, so I am a little surprised by what happenend to you...

was silents
Learning to Wiggle
Posts: 11
Joined: Mon Jun 23, 2014 1:05 pm

Re: Tenori-On parts unavailable; 'Not Field-Serviceable'

Post by was silents » Thu Sep 18, 2014 1:06 pm

ersatzplanet wrote: Can you post the link to the service manual? I have the exact same problem with my TNRW, the shaft broke off of the power switch. I either have to turn it on with an Xacto knife or leave it on and pull a battery or the power supply. A real drag. I took it apart to look at the switch and it is not in a very convenient place to unsolder and replace either.
I'll look for the manual ASAP.

Yeah, you have to desolder the display to replace the switch! Ugh. Haven't done it yet but sourced the switch at mouser (obsolete, get em while you can).

http://www.mouser.com/Search/ProductDet ... SSAA120200

Pretty sure its an exact replacement. I think I was wrong about the shaft length.

User avatar
Paranormal Patroler
Super Deluxe Wiggler
Posts: 10856
Joined: Tue Aug 30, 2011 3:40 pm
Location: the Terminal beach

Post by Paranormal Patroler » Thu Sep 18, 2014 1:19 pm

You guys are making me paranoid. :zombie:
All rights reserved; all wrongs reversed.

was silents
Learning to Wiggle
Posts: 11
Joined: Mon Jun 23, 2014 1:05 pm

Post by was silents » Mon Sep 22, 2014 10:19 am

Pretty sure this is where I got it from. Alternatively, I can email it to you if you don't trust that site. Just PM me.

http://elektrotanya.com/yamaha_tnr-o_te ... nload.html

Post Reply

Return to “Tenori-On”