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What's up with ADDAC's customer service?
MUFF WIGGLER Forum Index -> ADDAC System Goto page Previous  1, 2, 3, 4 [all]
Author What's up with ADDAC's customer service?
noisefor
Thanks for posting Eudox! This has been my experience too!

Eudox wrote:
I must say i'm a bit surprised by what i read here.

Everytime i've dealt with Addac, everything was quick, professional and very informative.

Quite educational i must even say!

For example, i've placed an order yesterday and ask a few questions about some modules; i've received under a few hours several detailed answers.

The answers about the upcoming 222 CV to Midi module has been added in the meantime to a short FAQ in the product page :

http://www.addacsystem.com/product/addac200-series/addac222

It's sad that some of you have met some problems with Addac... It's not my experience... and i wouldn't want to see these problems frighten people, or make them keep away from this great line of products!.
loydb
Was about to pull the trigger on a 207, this thread has scared me off. seriously, i just don't get it
monads
It appears communication/customer services is hit or miss. Just depends I guess, maybe some email gets classified as Spam/Junk? So Andre never sees it. I will add this hasn't stopped me from purchasing ADDAC modules. And if there's an issues usually your dealer will sort you out thumbs up
Triglav
Yeah, I don't know what's going on but it doesn't inspire confidence. I have placed an order and paid for it a month ago. I have received a tracking number last week, but it doesn't seem to be working. Communication is also very sporadic.

EDIT: Tracking number is working now, hoping for the best.
EDIT2: It has arrived and it's awesome. smile
ADDAC System
Triglav wrote:
Yeah, I don't know what's going on but it doesn't inspire confidence. I have placed an order and paid for it a month ago. I have received a tracking number last week, but it doesn't seem to be working. Communication is also very sporadic.

EDIT: Tracking number is working now, hoping for the best.
EDIT2: It has arrived and it's awesome. smile


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