Anyone having trouble with Banzai Music?

From circuitbending to homebrew stompboxes & synths, keep the DIY spirit alive!

Moderators: luketeaford, lisa, Kent, Joe.

User avatar
mumblinstevedubya
Common Wiggler
Posts: 150
Joined: Sat Nov 27, 2010 7:20 am
Location: East Sussex

Anyone having trouble with Banzai Music?

Post by mumblinstevedubya » Fri Feb 06, 2015 1:12 pm

Greetings all

Has anyone else had any problems with Banzai Music over the last week.

Order placed last Friday - showing on their system as 'still processing'.

Nobody seems to be answering emails either.

Should I be worried?

User avatar
Dubka
Wiggling with Experience
Posts: 366
Joined: Sun Nov 27, 2011 11:39 am
Location: London, UK

Post by Dubka » Fri Feb 06, 2015 1:12 pm

my order has been really slow too..

User avatar
drip.feed
Roll it off at 30 Hz
Posts: 3180
Joined: Thu Sep 15, 2011 10:05 am
Location: Belfast, Northern Ireland

Post by drip.feed » Fri Feb 06, 2015 1:21 pm

They often don't declare items as out of stock. BOO! :mad:

Could be your stuff is on order from their suppliers.
Dripfeed

User avatar
rosch
roadkill
Posts: 802
Joined: Thu Dec 23, 2010 12:44 pm
Location: doucheland

Post by rosch » Fri Feb 06, 2015 1:29 pm

No, not at all actually. I ordered bunch of stuff this week, got message that VTL5C3/2 are backordered and will be delivered separately at no additional cost, other stuff to be delivered tomorrow.

User avatar
baloo
Common Wiggler
Posts: 129
Joined: Sat Aug 17, 2013 7:07 pm
Location: Jungle

Post by baloo » Fri Feb 06, 2015 1:29 pm

cross your finger when you ordering from them.

User avatar
IR
Super Deluxe Wiggler
Posts: 1609
Joined: Mon Jun 10, 2013 7:40 am

Post by IR » Fri Feb 06, 2015 1:45 pm

I ordered once from them a few years ago. The problem is that I wanted some more stuff after I ordered and tried to get them to ship more stuff in the same package. All my attempts were futile and I received two separate packages. Fine otherwise. I think I received them in a weird order too, like the ones I wanted after came first. It was really fast though, just a few days.

Luap
Super Deluxe Wiggler
Posts: 1126
Joined: Fri Nov 30, 2012 6:41 pm
Location: North'ish London, UK

Post by Luap » Fri Feb 06, 2015 1:52 pm

I got an order in from them just a few days ago. No problems here.

User avatar
n0rd
Veteran Wiggler
Posts: 547
Joined: Thu Aug 02, 2012 6:01 am
Location: Down Under

Post by n0rd » Fri Feb 06, 2015 2:21 pm

I ordered some VTL5C3/2 form Banzai many months back... still waiting :(
:tardis:

User avatar
haiku-ish
gigwilling with dilsexy
Posts: 757
Joined: Sat Oct 18, 2008 12:58 pm
Location: finisterre

Post by haiku-ish » Fri Feb 06, 2015 2:28 pm

drip.feed wrote:They often don't declare items as out of stock. BOO! :mad:
yes same problem too many times...

User avatar
batchas
Super Deluxe Wiggler
Posts: 4744
Joined: Wed Nov 09, 2011 2:51 pm

Post by batchas » Fri Feb 06, 2015 4:06 pm

Ordered 1. Feb. Got an email on 6. Feb. that 's OK.
BUT, the mail says that only 1 part of the order will be shipped and that all vactrols and some switches are backordered to an undefined date (!!!).
It is not the right way to make business telling people afterward that something is missing, mostly when there are other possibilities to get these items right away without having to wait somewhere else. Definitely not OK IMHO.
-----------------------------------
Batchas website
Bandcamp page

User avatar
batchas
Super Deluxe Wiggler
Posts: 4744
Joined: Wed Nov 09, 2011 2:51 pm

Post by batchas » Fri Feb 06, 2015 4:09 pm

They have a small symbol at the left of the quantity field. For the Vactec VTL5C3/2 it shows 4 green bars. Full stock. Before I bought then and after I bought them (it never changed). Which is simply a lie. :youkids:
A way to get customers to order from them. Not legal anyway when done in this manner.

http://www.banzaimusic.com/search.php?m ... rch&page=1

I sent them an email to tell them to change the stock status for missing items.
There is a buyer protection for this kind of methods in Europe. And banzai is in Berlin so they better change the way they do things.
You do not have the required permissions to view the files attached to this post.
-----------------------------------
Batchas website
Bandcamp page

User avatar
Poldenstein
Wiggling with Experience
Posts: 446
Joined: Sun Aug 04, 2013 10:01 pm

Post by Poldenstein » Fri Feb 06, 2015 4:39 pm

Yeah it happened to me also, almost one year ago. So it seems to be a common practice for them. Quite unfair. I will consider this in my future purchases.

User avatar
tobb
Super Deluxe Wiggler
Posts: 1067
Joined: Sat Nov 26, 2011 5:41 am

Post by tobb » Fri Feb 06, 2015 5:15 pm

My problem with banzai is that there are often errors in the delivered quantities,have had it several times

User avatar
moofi
Super Deluxe Wiggler
Posts: 1506
Joined: Fri Sep 27, 2013 4:18 pm
Location: Here
Contact:

Post by moofi » Fri Feb 06, 2015 5:56 pm

The delivery (knobs) has been fast, then like already mentioned a few red knobs haven´t been in stock (going to be delivered when they are again, no cost) and two of the only delivered red knobs had screws missing. First time I ordered via Banzai. Gonna be cautious after reading about the false in-stock listings though.

idealer
Learning to Wiggle
Posts: 39
Joined: Mon Mar 04, 2013 1:47 pm
Location: Uppsala , Sweden

Post by idealer » Fri Feb 06, 2015 6:31 pm

Same here!
Ordered and payed with paypal this monday and have not eveng got an order confirmation from them...well i got the paypal recit but nothing from banzai

They alwas worked fine for me in the past so lets hope they get a grip next week

User avatar
iL
Wiggling with Experience
Posts: 305
Joined: Wed Nov 02, 2011 1:42 pm
Location: Germany

Post by iL » Fri Feb 06, 2015 6:45 pm

i still wait for a huge order of pots from them, placed on 28.12.2014 thats now over a month ago. two weeks ago the finaly ansewerd to a requestmail and told me they send them next week. well i got a shipping from them with all other things i ordered but not the pots. but they emailed me that they combined all three orders i had open. now i wait for 5 days for my second request whats up with the pots. really frustrating. maybe they have to much to do?

i am thinking of never again ordering there again.

it's really annoying they list parts which they actually do not stock.

User avatar
snaper
Ultra Wiggler
Posts: 992
Joined: Mon Feb 10, 2014 12:29 am
Location: Magyarország

Post by snaper » Fri Feb 06, 2015 11:59 pm

Musikding!

User avatar
FetidEye
demonic space drone
Posts: 2111
Joined: Mon Dec 06, 2010 5:00 pm
Location: Red Zone
Contact:

Post by FetidEye » Sat Feb 07, 2015 4:18 am

i only had very good service of them. fast delivery too!

User avatar
jules
Ultra Wiggler
Posts: 841
Joined: Wed Jun 23, 2010 6:27 am

Post by jules » Sat Feb 07, 2015 4:58 am

I got to say, after the 7th time loosing my mind with them, I went for a full boycott.
You never know what items are in stock, but they charge you immediately.
Their "split shipping" thing... Well ok, I see that it make sense if you have to wait for months for the second parcel (you're never aware of that when you order).
BUT: they include the full bill on the shipping documents for these split shipping, meaning I had to pay full customs taxes three times over for one order.

The best I ever add: finally found some wiring cable that I liked (copper, right plastic texture.. I'm weird, I know) by sampling in small length. Order a spool of it, arrived as a different thing, their answer was: "It's not the same item".
Then politeness of the customer service is an abstract notion.

BOYCOTT THESE UNPLEASANT PEOPLE!
Dieter: "who needs all this??!!??"
tak poo-poom

User avatar
duff
Veteran Wiggler
Posts: 748
Joined: Sun Mar 10, 2013 2:21 pm
Location: UK

Post by duff » Sat Feb 07, 2015 5:03 am

Ordered 07/06/2013, items listed as in stock - shipped 25/09/2013.
When chased I was always told definitively 2 weeks...
Not used them since!

User avatar
bartleby
Ultra Wiggler
Posts: 812
Joined: Wed Oct 20, 2010 2:20 pm
Location: berlin

Post by bartleby » Sat Feb 07, 2015 5:26 am

jules wrote:You never know what items are in stock, but they charge you immediately.

that's not what i've experienced.
when i buy stuff from them, i usually don't have it delivered, but drop by to pick it up instead. and every time they only ever charged me *after* i had picked up my order...

i've never had any trouble with banzai. i don't shop there very often, because i think that much of their stuff is a bit overpriced. but when i did, it's always been very smooth and straightforward...

User avatar
iL
Wiggling with Experience
Posts: 305
Joined: Wed Nov 02, 2011 1:42 pm
Location: Germany

Post by iL » Sat Feb 07, 2015 6:05 am

i guess when you live in berlin it is no problem. but even from hamburg my chance to stop by at the shop is quite limited.
sometimes i choose where to buy parts who got them at stock, that means i check first musikding, uk-electroncs or thonk if they have some specific pot. the last would be banzai. most problems i had was with pots.

at least i can say they are great cause of splitting up shipping if one or two parts missing and send them later.

my only critic is they offer parts who seem not be available. but maybe its also not their problem and its where they get them from. anyway, lisitng stock items just virtual can upset customers.

bartleby wrote:
jules wrote:You never know what items are in stock, but they charge you immediately.

that's not what i've experienced.
when i buy stuff from them, i usually don't have it delivered, but drop by to pick it up instead. and every time they only ever charged me *after* i had picked up my order...

i've never had any trouble with banzai. i don't shop there very often, because i think that much of their stuff is a bit overpriced. but when i did, it's always been very smooth and straightforward...

User avatar
mumblinstevedubya
Common Wiggler
Posts: 150
Joined: Sat Nov 27, 2010 7:20 am
Location: East Sussex

Post by mumblinstevedubya » Wed Feb 11, 2015 4:10 pm

So I get the email I've been waiting for......no wait, all the parts I needed to finish my builds are on back order and you're just sending me the fluff?
Aaaaaaaaaaaaaaaargh! :bang:

No reply as to my question on when those needed parts would be coming in either?! :confused: These items were not showing as out of stock when originally ordered so whats up?!

After this transaction concludes I will not be using these guys again.

If you don't live around the corner, be warned.

idealer
Learning to Wiggle
Posts: 39
Joined: Mon Mar 04, 2013 1:47 pm
Location: Uppsala , Sweden

Post by idealer » Thu Feb 12, 2015 1:52 am

I got my package yesterday

I ordered 6 styroflex caps... got 5
And 10k 9mm alpha pots.. got none
Not a word about it being rested anywhere
Wrote a mail.. no answer yet :mad:

User avatar
batchas
Super Deluxe Wiggler
Posts: 4744
Joined: Wed Nov 09, 2011 2:51 pm

Post by batchas » Thu Feb 12, 2015 7:22 am

No answer here either.
-----------------------------------
Batchas website
Bandcamp page

Post Reply

Return to “Music Tech DIY”